WELCOME

We’re so glad you’re here. Get ready to relax, feel cared for, and leave feeling more like yourself. Here is a guide detailing what you can expect as a new guest.

Pre-Visit

Appointment Notifications

Once your appointment is booked, you’ll receive a confirmation email—and 48 hours prior to your arrival, you’ll receive a reminder via email and text. A quick reply confirms your spot

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Appointment Confirmation

To ensure your visit is seamless, we ask for a confirmation 24-48 hours ahead of your appointment. You can respond via email, text or phone—just use whichever method is easiest

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​Communication

Questions? We love questions. Our preferred method is text (since blow-dryers tend to be loud!). You’re also welcome to email or call. Our communication hours are Monday through Saturday, 9 a.m.–8 p.m.

Your Appointment Journey

Consultation

Your experience begins with a one-on-one consultation: together we review your inspiration photos, explore your lifestyle and maintenance preferences, review pricing clearly, and get to know you. Together we’ll map your ideal maintenance schedule and home-care routine tailored for your hair.

Service

This time is all about you. You can choose to chat, bring a book, or plug in your laptop—whatever makes you feel best.

Checkout

When your service is complete, our team will walk you through your checkout, assist with any product or home-care questions, and help you pre-book your next visit if it makes sense.